Embrace change, take action: Work transformation in the new economy
In times of uncertainty, it can be tempting to avoid big changes. Leaders may see rising inflation and economic volatility as signs that they should wait on implementing that digital transformation...
View Article4 predictions for work in 2023
Business leaders are under extraordinary pressure this year. The economic impact of high interest rates and continued global unrest, among other things, make for a highly volatile business...
View ArticleAI innovation expert Pascal Bornet on the 3 skills you’ll need to succeed in...
Everywhere you turn, there’s an article about how AI innovation will change the workforce and the world. And when you think about how quickly the field of artificial intelligence is moving, it’s clear...
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Artificial intelligence for accessible communication — made in Germany
We are surrounded by more artificial intelligence than we realize in everyday life. Maps on our smartphones guide us to our destination, chatbots answer our questions, and smart home devices play...
View Article7 ways leaders can use AI to improve the digital employee experience
The best companies are laser-focused on providing exceptional experiences for their customers to differentiate themselves in competitive markets. But to provide that experience externally, they need...
View ArticleWhy should you use Zoom? Because your customers (probably) do
Zoom Meetings is one of the most recognized UCaaS solutions for video communications in the world. If you turn on the TV and see an expert being remotely interviewed by a major network, chances are it...
View ArticleIs your company using generative AI tools? Consider these 3 key principles to...
Generative AI tools are changing work as we know it. Leaders want to incorporate AI into their businesses, and companies are launching new products to transform how knowledge workers engage in their...
View ArticleAn economist’s take on the power of predictive AI, and how it’ll transform...
Our lives are all about making decisions. Will you take an umbrella on your walk or not? How about if there’s a 25% chance of rain? How about if you’re wearing something you really don’t want to get...
View ArticleHighlights and helpful advice: Our Zoomtopia closing keynote with Charlie Munger
Donuts and poker don’t usually go hand in hand, but at Zoomtopia 2023, both represented wise advice from Charlie Munger on how to succeed in business and in life. To close out our annual customer...
View Article3 things we learned from the UK Hybrid Work Commission – and what it could...
The future of work is hybrid. That much has been clear for some time, and nowhere more so than in the United Kingdom. In May 2023, 83% of UK organizations polled by the Chartered Institute for...
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Beyond the buzzword: Contact center AI in action – simple, effective, and...
No matter which way we turn, we are all hearing about AI. Generative AI, in particular, has been a buzzword in meeting rooms, at kitchen tables, and on social networks across the globe. And there’s...
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